Terms & Conditions

Important Disclaimer:

The content provided on this website is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of your doctor or a qualified health care professional with any questions you may have regarding a medical condition or treatment options.

Do not ignore or delay seeking professional medical advice based on information you have read on this website. All supplements and natural health products should be used strictly as directed, and you should always read the product label carefully before use.

While we strive to ensure the accuracy of product information on our website, we rely on our trusted suppliers for details and cannot guarantee its completeness. Vitamins and minerals are intended to supplement, not replace, a balanced and varied diet. If symptoms persist, consult a health care professional.


Terms & Conditions

1 September 2025

Welcome to Holistic Health Invercargill. These Terms and Conditions govern your use of our website, services, and the purchase of products from our online health shop. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.

Definitions

For the purposes of these Terms & Conditions:

  • Company, We, Us, or Our refers to Holistic Health Invercargill.
  • You or User refers to any individual accessing or using our website or services.
  • Goods refers to the health and wellness products available for purchase on our website.
  • Service means access to our website (www.holistichealthinvercargill.com) and any associated services.
  • Account means a registered user account created to access certain features of our Service.
  • Order means any purchase of Goods through our website.

Important Health Disclaimer

Holistic Health Invercargill is not responsible for any allergic reactions or sensitivities caused by any of our products. It is your responsibility to read product descriptions and ingredient lists carefully and consult a qualified healthcare professional before using any supplements or natural health products.

We also advise that product labels, packaging, ingredients, and dosages may vary from what appears on the website. Always refer to the actual product received and follow professional medical advice.

Placing Orders

By placing an Order through our website, you confirm that:

  • All information you provide is accurate and complete.
  • You are legally authorised to use the payment method provided.
  • You understand the risks involved in using natural health products, especially where pre-existing conditions or allergies are present.

We reserve the right to accept or reject your Order for any reason, including but not limited to:

  • Product availability
  • Errors in product information or pricing
  • Suspected fraud or unauthorised transactions

Returns & Refunds

Due to the nature of our products, we do not offer refunds or accept returns unless an item arrives damaged or you experience a documented adverse reaction. If you believe a product is faulty or has caused an issue, please contact us promptly with details and supporting information so we can assess and assist accordingly.

Practitioner Only Products

Certain products available on this website are classified as practitioner-only products. These items are formulated for use under the guidance of a qualified health professional and are not available for general retail sale without appropriate practitioner oversight.

By purchasing any practitioner-only product from Holistic Health Invercargill, you acknowledge and agree to the following:

A valid prescription or recommendation from a qualified practitioner is required to purchase these products.

After placing your order, your payment and order will be placed on hold while we verify your eligibility to receive the product. You may be required to provide documentation (such as a prescription, treatment plan, or confirmation from your practitioner) to complete your order. If verification cannot be completed, your order for the practitioner-only item(s) may be cancelled, and any applicable payment refunded. Holistic Health Invercargill reserves the right to refuse the supply of practitioner-only products at its sole discretion if the required criteria are not

 

Product Availability & Pricing

We strive to keep our website current, but we do not guarantee that all products will be available at the time of order. We may update pricing, descriptions, or discontinue products without notice.

We reserve the right to adjust prices due to changes in supplier costs, currency rates, taxes, or other factors beyond our control.

Payments

We accept a range of secure payment options including Visa, MasterCard, American Express, and PayPal. All transactions are subject to validation by your payment provider. If authorisation is not received, we are not liable for delays or non-delivery of your Order.

Promotions & Discounts

Occasionally, we may offer promotional discounts or special offers. These may have separate terms and conditions. In the case of any conflict, promotional terms will prevail.

User Accounts

When creating an account, you agree to:

  • Provide accurate and complete information
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorised use or breach of security

We reserve the right to suspend or terminate accounts that breach these Terms.

Intellectual Property

All content on our website, including product descriptions, images, graphics, logos, and layout, is the property of Holistic Health Invercargill or its licensors. You may not copy, modify, distribute, or use any content without written permission.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or services of these external sites. Use them at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Holistic Health Invercargill shall not be liable for:

  • Any allergic reactions or health outcomes resulting from use of our products
  • Inaccuracies in product information, including ingredients or dosage discrepancies
  • Indirect, incidental, or consequential damages

Our liability is limited to the total amount paid by you for the Goods purchased.

"As Is" and "As Available"

All products and services are provided on an "as is" and "as available" basis. We do not warrant that:

  • The website will operate uninterrupted or error-free
  • Product descriptions or content will always be accurate or complete
  • Any defects will be corrected


Privacy Policy

We value your privacy. By using our website, you consent to our collection and use of your personal information as outlined in our Privacy Policy.

 

We collect information such as:

  • Your name and contact details
  • Order and payment details
  • IP address and device data
  • Interactions with our website

You may request access to your personal data or corrections at any time by contacting us.

Termination

We may terminate or suspend your access to our website or services at any time, without notice, for any breach of these Terms or suspected misuse.

Governing Law

These Terms shall be governed by and interpreted under the laws of New Zealand. Any disputes shall be handled in the appropriate courts of New Zealand.

Changes to These Terms

We reserve the right to update or change these Terms at any time. Continued use of the website after such changes constitutes your agreement to the new Terms.

Contact Us

If you have any questions or concerns regarding these Terms, our policies, or your Order.